Refund policy

Return & Refund Policy

Because many of our items are custom-made, personalized, embroidered, or printed specifically for you, we are unable to accept returns or exchanges on custom or personalized merchandise unless the item is defective or we made an error with your order.

For non-personalized items, please contact us within 14 days of receiving your order if you would like to request a return or exchange. Items must be unworn, unused, unwashed, and in their original condition.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item. We will work with you to make it right.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Cancellations: Because custom orders may enter production quickly, cancellations are not guaranteed once production has begun.

Please contact LOCAL Custom Apparel Company with any questions regarding your order.